The paper examines the case of IntraService incident management system implementation in an organization operating in the digital infrastructure segment. The study focuses on the assessment of changes that occurred in the functioning of the support service based on quantitative and qualitative indicators. The method of comparative analysis of operational parameters before and after the launch of the system is used, accompanied by expert interpretation of internal processes.

Keywords: implementation, system, incident, support, automation, platform, organization, infrastructure, process, integration

This article analyzes and reviews modern methods and technologies used in anti-plagiarism systems, with an emphasis on the Russian market. The purpose of considering all of the above is to choose a suitable anti-plagiarism system for integration. The article presents the most popular Russian services for detecting borrowings, their business models, algorithms of operation, as well as a general description of the principles and mechanisms underlying these algorithms. It was determined that the most universal and effective system for finding loans is the service Antiplagiat.ru , since it has the possibility of integration via the API, as well as 34 additional modules that provide the opportunity to adapt the functionality of the system to individual needs.

Keywords: antiplagiarism, text analysis, text processing algorithms, semantic analysis, stylistic analysis